Terms & Conditions

Refunds

If you are in any way dissatisfied with our products or our service we will always do our best to ensure that we resolve the problem to your satisfaction. Once you have placed an order and you decide to cancel your order, you need to let us know as soon as possible by sending an email to thechocolatbox@outlook.com then we will issue a refund.

Once your order has been dispatched we can only offer a refund for damaged goods, as our products cannot be resold, due the freshness of the products.

We will ask for all damaged goods to be returned, so that we may investigate the damage, we will refund the original cost of the product and send out a replacement once we have received the original damaged order back.

Please contact us before returning the goods by email on thechocolatbox@outlook.com

 

Delivery

Your order will be sent out with Royal Mail recorded delivery to ensure that your parcel reaches you in perfect condition and on time. 

 

Security and Privacy

All payments are processed through our secure site in accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order and confirmation details of payment.  It is our policy not to sell or pass on any personal details. We will store and process any details you provide at the time of registering or purchasing to help support our service to you and from time to time we will provide you with a newsletter containing  details of special offers and new products. 

 Payment

Payment will be processed at the time of order. The name and billing address given must be the same as the registered name and address of the card holder. Failure to supply correct details may result in your order being delayed. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order.